"I am writing to express my complete satisfaction with Sam Baker as my on-site IT services provider. Mr. Baker has been helping with my IT needs since 2000. He has been readily available as I have moved my office several times and has my firm has grown. Mr. Baker set up severs, workstations, and networking devices, and has been an invaluable in his assistance with desktop applications, PDAs, and PDA-phones. He has also provided technical support on specialized software that is unique to my law practice. Now that he has moved from Arizona to Hawaii, he continues to help me via remote desktop software."
- Alex Vakula, Vakula Kottke, PLC, Prescott, Arizona
"Sam Baker... Not only does he have a great name, he carries all his nifty tools in a small sack. He is fast, brilliant and sweet enough to quiet the roaring bear of panic that surrounds a computer breakdown. It is thrilling to have found him. Thank the lord for the Hamakua Times (where he publishes articles)."
- Val Yong Ock Kim, Photographer, Hawaii - http://www.vyok.com
"Alembic is a produce export/wholesale business located in Honokaa, Hawaii, and I can say that it has been a blessing to have Sam Baker help us out with our computers. He has invariably been available on very short notice, and he provides a most excellent service at very reasonable rates. In addition to being extremely efficient, thorough, and competent, Sam has always demonstrated a very calm and settled demeanor. He always manages to re-assure us, and at the same time is exceptionally patient and tolerant of "dummies. Equally important in our relationship with Sam Baker is the easy and comfortable atmosphere that always surrounds his presence. Although our relationship with Sam has been a relatively short one, we always experience his visits to our office as we would those of a good friend. In short, we think he is great. Anyone who utilizes his services will not be disappointed."
- Moshe Mandelman, Owner, Alembic International, Hawaii - http://www.alembicinternational.org
"Facing the prospect of dissembling my system, transporting it to Hilo, waiting for days????, returning to reassemble was a daunting prospect, not to mention the work time I would lose without my computer ...then I remembered an ad for computer tech that was available in my community and would come to my home. I called, Sam came and in a few hours he had diagnosed and repaired the problem. I saved valuable time and met a competent tech. I quickly sent his name and phone number to friends and neighbors."
- Susan Kaye Lundburg - Hawaii - http://www.keolamauloa.com
"I had the opportunity to talk to Sam on the phone in December of 2008. I was having a lot of trouble with a computer software program and Sam was able to restore the program talking me through it over the phone. He also installed another software program that has worked so well for me that my husband called Sam and installed it on his computer. Good service is hard to find and my husband and I now know that Sam is only a phone call away. We will certainly ask for his help again should we need further assistance."
- With sincere aloha, Sue Loewenhardt, Hawaii
"a rara avis of grace and competence in the IT and Computer Services arena." - Geoff Goodfellow, Hawaii
"I was anxious to find someone who was knowledgeable and friendly to help me solve some of my computer problems. I called Sam and we made an appointment for him to come to my home. He was very professional and patient. Sam made some adjustments to my computer and tutored me as necessary. I’ve used his services more than once and will continue to call on him when I get stuck."
- Dianne, Retired University of Hawaii Faculty, Hawaii
"Aloha Sam, I wanted to thank you so much for working on my computer here in the office, at Pacific Coast Properties. You have made life so much easier, working on our Tenant Pro Program and increasing the speed response time processing each item, which is crucial when recording rental payments. I am thankful for being here in the office to observe your work ethic. This gave me the confidence to invite you into my home office, to repair some issues my husband Sam and I had on our own computer. You are reliable and arrived at our home in a timely manner. I am certainly confident that you have the technical experience needed in your line of work. In addition, I know that I can trust in you completely."
- Mahalo, Sam Sumner and Patti Rivera, Hawaii
"Being a new resident of Hawaii, I was so grateful when a neighbor recommended Sam Baker for computer repair. Sam was responsible in calling me back right away. He showed up as promised. And his expertise on the computer showed immediately. I found his explanations to be very clear and understandable, and I appreciated the time he took. He has always responded in a timely and polite manner. I highly recommend Sam Baker and Kokua Computer Services for all related matters." - Susie Walczak, Hawaii
"Sam Baker calls himself competent, reliable and trustworthy. True. But he forgot at least one other thing -- quick. I gave Sam a very sick computer one day before Christmas and he returned it fully healed one day after Christmas. I was surprised and delighted by the response time especially during a holiday period."
- Bob Ricci, Hawaii
"Thank you so much for your fast and friendly service. We appreciate your ability to explain the problem without making us feels inept! We’ll be sure to let you know when we need computer help again (and I’m sure we will)." - Marysue, Bob & Ethan, Hawaii
